Guide for patients & caregivers
Can a Caregiver Use My Patient Portal Without My Password?
Plan caregiver patient-portal access around the help you want, your provider's permissions and how to review or remove them.
Prepared with AI assistance and checked against the cited sources. No independent clinician review has been completed. How we prepare articles
Start with the help
Ask whether your provider offers caregiver or proxy access without sharing your password. This guide concerns adults freely choosing support.
Name the task. For appointment help, ask what route the service can offer without opening your whole record.
Ask about the arrangement
An England GP example: NHS guidance says the surgery decides what access, if any, is appropriate. Elsewhere, ask your actual service; available features and processes vary.
Ask which login, identity and agreement arrangements apply. Do not send passwords, authentication codes or private documents to SameCase. Do not wait for portal access to seek urgent care.
Keep the permissions distinct
Ask: ‘What permission covers portal use or speaking with the team? Is making care decisions a separate permission to clarify?’
Confirm what earlier or sensitive information would be visible, how messages identify the sender, and how to review, change or remove access—including when changes take effect.
If you feel pressured
If pressured or not freely agreeing, speak privately with the care service. These original prompts grant no access and determine no one's authority.
Sources and further reading
For patients & caregivers
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